Successful law firms stand out from the competition. It’s my job to help you find and improve the things that make your firm different and better for your clients.
What can I do for you?
Leadership teams: are you confident about your current and future position in the market? If you are uncertain, I can help you make sense of things and plan to act accordingly. I can cover firmwide and knowledge strategies, delivery models, differentiation and innovation, and quality assurance.
Knowledge professionals: is your team in the best position to play its part in driving the firm forward? I can work with you on your knowledge strategies and projects, team management, mentoring new knowledge leaders, or knowledge role development.
Marketing/BD teams: are you getting the most from your legal content? I can help you make it more client-friendly. Or we could work together to develop a social media presence that works for your clients and reflects the firm’s culture and values.
In-house legal teams: what are your biggest knowledge problems? If you want your panel firms to collaborate better to support your team, I can help you define what you need and work with the panel to make it happen. I can also advise you on ways of managing your internal know-how.
Law firm suppliers: do you ever need someone to act as an interface or liaison to help firms get the most from your products? If so, I’ll fill that gap for you.
What could you get?
I will give you just the right level of support. That might be a presentation to key individuals, a larger workshop with defined outcomes, or participation in a major project. I can also provide mentoring and continuing support as required. I can work in the way that suits you best. Get in touch using this form, and we can take it from there.
If it turns out that I am not the best person for you, I will help you find the right alternative.
How much will it cost?
I won’t charge you for our initial conversation. That discussion should be useful to help you work out whether I have something that you would find valuable. If so, we can go on to talk about the price for the work. There is no cost to getting in touch.
In addition to the pages describing my services in more detail, you can find out more about me. You can also get a feel for the kind of things I have done in the past in a set of case studies. I have been writing a blog since 2008, and that should give you a sense of the things I think are important and, together with my Twitter feed, will help you assess whether we would work well together. Snippets of the last five blog posts are provided below.
- Institutional memory — a diversity problem? - The BBC has discovered that knowledge management is important, at least in the form of improving institutional memory. In a report for Radio 4’s Analysis programme, Phil Tinline writes: Each time someone leaves their job, a chunk of the organisation’s memory leaves too. How, then, do you run complex systems, see through long-term projects, or avoid … Continue reading Institutional memory — a diversity problem?
- Breaking silos for client service: the internal view - Unbundling legal services has become the norm. Less than a decade ago, virtually no firm would even have known what this might mean, but now even the Law Society has recognised in its recent report, The Future of Legal Services, that this is a real choice for firms and clients. An AdvanceLaw survey of GCs … Continue reading Breaking silos for client service: the internal view
- Measuring performance and setting priorities - Today is a leap day, a quadrennial adjustment of the calendar on which tradition dictates that women may ask men to marry them. (Of course, this is just a convention — nothing in reality prevents either gender from popping the question.) In that spirit, I want to take a look at a convention in law firms … Continue reading Measuring performance and setting priorities
- Hidden innovation: the best kind? - I suspect almost everyone is fascinated by Apple. For some, the company is a peculiar cult that holds its acolytes in thrall to blocks of glass and metal. For others, it is a benchmark against which all types of innovation can be measured (and usually found wanting). I am particularly interested in the things that are often … Continue reading Hidden innovation: the best kind?
- Change, technology and people - A long time ago, I argued that social technologies make most difference when they start by meeting real needs that people have. I still think that is true, and I am beginning to wonder if the same is true for other types of technology too. A few things over the past week have brought some threads together for me. … Continue reading Change, technology and people